Privacy Policy – Marcato Media Ltd

1. Introduction

Marcato Media Ltd (“we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose information when you visit https://marcatomedia.online/, place an order, or contact us.

Company: Marcato Media Ltd
Company registration number: 17409623
Registered/business address: Office 1650, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Email: Support@marcatomedia.online
Telephone: +44 7473908146

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Contact information: Your name, email address, telephone number, and billing or delivery address.
Order information: Products purchased, order number, transaction status, and delivery details.
Customer communications: Information you provide when contacting our support team.
Technical information: Information such as your IP address, browser type, device information, and website activity, where collected through website functionality, server logs, or tracking technologies.

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

We may use personal information to:

Process and manage customer orders.
Arrange delivery and provide order-related updates.
Respond to enquiries and provide customer support.
Manage returns, refunds, complaints, and payment-related queries.
Maintain website security and prevent fraudulent or unauthorised activity.
Meet applicable legal, accounting, and regulatory obligations.
Improve our website and services where appropriate and lawful.

We will not describe an optional use of personal data as an active practice unless it is actually used by our business.

4. Payments

Our website accepts Visa, Mastercard, and other supported payment cards.

Payments may be handled by a third-party payment service provider. The provider’s identity, privacy practices, and the payment information it processes should be confirmed and disclosed here.

We recommend that customers never send complete payment card details, security codes, or passwords by email.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies required for functions such as shopping-cart operation, checkout, security, and website preferences.

Whether analytics, advertising, or other optional tracking technologies are active on our website has not yet been confirmed. If these technologies are used, this policy and the website’s consent controls should explain their purposes and how visitors can manage their preferences.

Where required by applicable law, non-essential cookies or similar technologies will only be used after valid consent.

6. Sharing Personal Information

We may need to share relevant information with service providers to operate our store, including:

Payment processors.
Delivery and courier providers.
Website hosting, security, and technical support providers.
Professional advisers, auditors, or authorities where disclosure is legally required.

The actual service providers used by Marcato Media Ltd should be identified or described accurately before publication. We do not authorise service providers to use personal information for unrelated purposes merely because it has been shared with them.

7. International Data Transfers

As our store serves customers internationally, personal information may be processed in countries outside the country where a customer lives.

Where personal data is transferred internationally, we will apply the safeguards required by applicable data-protection law. The countries involved and the safeguards used should be confirmed based on our actual hosting and service-provider arrangements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling returns, maintaining appropriate business records, resolving disputes, and complying with legal obligations.

Specific retention periods depend on the type of information and the applicable legal requirements. Our retention practices should be reviewed and documented.

9. Your Privacy Rights

Depending on your location and the law that applies, you may have rights to:

Request access to your personal information.
Ask us to correct inaccurate information.
Request deletion of information in certain circumstances.
Object to or request restrictions on certain processing.
Request a portable copy of certain information.
Withdraw consent where processing is based on consent.
Complain to the relevant data-protection authority.

To submit a privacy request, contact us at Support@marcatomedia.online. We may need to verify your identity before responding.

If UK data-protection law applies, you may also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

10. Information Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no website or electronic transmission can be guaranteed completely secure.

11. Children’s Privacy

Our store is intended for people who are legally able to make purchases under the laws applicable to them. We do not knowingly seek to collect children’s personal information unnecessarily. If you believe a child has provided personal information improperly, please contact us.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of independent third parties. Please review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, services, or legal obligations. The revised version will be published on this page with an updated date.